1. BASIC

1.1. Information about the Provider

The online shop Nommos (hereinafter referred to as the “online shop”), which is accessible via the website https://nommos.me, is operated by Sebastjan Šoba s.p., Videm 18L, 1262 Dol pri Ljubljani Slovenia (hereinafter referred to as the “provider”).

Sebastjan Šoba s.p., Videm 18L, 1262 Dol pri Ljubljani, Slovenia
Company registration number: 9109889000
Tax number: 45183295
TRR No SI56 6100 0002 7125 524 opened with DH d.d.

1.2. Copyright of the Provider

Unless otherwise stated, the copyright in the artwork and information at online shop (including but not limited to text, images, graphics, logos) is owned by the provider. All rights reserved. The content is intended for personal, non-commercial use only. This online shop or any part of the website may not be reproduced, copied, sold, resold or otherwise exploited for any commercial purpose not expressly permitted by the provider.

The Provider reserves the right to make changes to the content published on https://nommos.me.

1.3. Acceptance of the General Terms and Conditions

These General Terms and Conditions (hereinafter referred to as the “terms and conditions”) define the operation of the online shop, the rights and obligations of the user and the buyer and the business relationship between the provider and the user as a buyer of the products offered in the online shop accessible at https://nommos.me (hereinafter referred to as the “website”). For the purposes of these Terms and Conditions, the user or the buyer shall be any natural person who chooses to purchase products through the online shop or who expresses an interest in purchasing the provider’s products in any other way.

By using the website, the user accepts and agrees to the provisions of these terms and conditions and acknowledges that he/she has been informed of the Privacy Policy.

The buyer shall be bound by the terms and conditions in force at the time of purchase (placing an online order). The user is specifically reminded of the terms and conditions each time an order is placed and shall confirm his/her awareness of them by placing the order.

The user or buyer can print or download these terms and conditions in PDF format.

2. PRICE AND SPECIAL OFFERS

All prices quoted on the website are expressed in euros and include VAT.

The price of the product, the value of the VAT and the shipping costs are shown in the shopping cart before the order is completed.

Prices are valid at the time the order is placed.

Special offers can be weekly or daily, depending on demand and stock availability.

The regular price is the general retail price of the product.

The promotional price is the discounted price of the product, which is valid only for a limited period of time, i.e. for the duration of the promotional offer. This period is usually fixed or at least determinable in date and may in some cases be extended accordingly until stocks are exhausted. After the end of the promotional offer, the promotional price will cease to apply and the regular price will resume.

The new price represents the new lower regular price of the product, the duration of which is not limited to the duration of the promotional offer. The new price shall constitute the new lower regular price as from the effective date and shall be guaranteed to buyers not to increase. The new price comes into effect in cases where the provider takes a business decision not to offer the product at the old (regular) price for a longer period of time. The communication of the old price, which in this case represents the previous higher regular price, is merely to inform buyers that the regular price of the product in question has changed – decreased (hence the term old price is struck out), and that the product in question will be available to them at that price for a longer period of time (the price can only be reduced in the context of promotional offers).

3. PURCHASE PROCEDURE

3.1. Ordering products

The sales contract between the provider and the buyer is concluded at the moment when the provider confirms the receipt of the order to the buyer (usually by e-mail to the address provided by the buyer when placing his order). The sales contract is concluded in the Slovene language. These terms and conditions shall form an integral part of the contract of sale.

The sales contract is stored in electronic form on the provider’s server and shall be accessible to the buyer upon his/her written request to the provider by e-mail to [email protected].

The buyer may cancel or modify his/her order by submitting a new order with new information on the website and by sending or communicating a cancellation request to the e-mail address [email protected] at the same time.

3.2. Payment and delivery methods

Products can be paid for via PayPal, Apple Pay, Google Pay, iDeal, Giropay, Przelewy 24, Bancontact, EPS, credit card or by pro forma invoice. In case of delivery in Slovenia or Croatia, products can be paid with cash on delivery. Cash on delivery is not possible in case of personal pick-up.

The provider undertakes to dispatch the ordered products as quickly as possible, next working day from the confirmation of the order at the latest. In the event that a particular product is out of stock and the dispatch time will be longer, the provider will inform the buyer immediately by e-mail.

The shipment will be dispatched via DPD Slovenia or Packeta. If you cannot be reached at the time of delivery, the delivery service will inform you of the new delivery time or the location where you can pick up the parcel. The authorised delivery service may verify the identity of the person taking delivery of the goods (by consulting identity or other documents) in an appropriate way to ensure that the goods ordered are delivered to the right person.

In the event that the buyer provides an incorrect address, the buyer shall be liable for the costs incurred in returning the parcel to the provider and re-shipping. The costs of re-shipping are indicated in Shipping Policy.

Information on shipping costs can be found in the Shipping Policy.

3.3. Purchase process

Product selection

Once you have decided on the product you want to buy, you first select the quantity you want and then press the “Add to basket” button. Once you have added the product to your basket, a window opens on the right-hand side of the page where you can see what you have put in your basket. If you do not wish to continue shopping, press the “Show basket” button, as the contents of your basket will be shown, and if you wish to continue shopping, press the “x” button in the top right-hand corner.

You can also add products to your basket by making a quick selection from the landing page, so that instead of clicking on the product you want to add (the click will then take you to a more detailed specification of the product), you select the add to basket option with your mouse under the product you want to add. Clicking on this icon adds the product to your basket, and at the same time opens a window on the right-hand side of the page where you can see what you have put in your basket.

Cart

Once you have selected all the products you wish to order in the online shop, click on the basket icon located at the top right of the page. A window with the contents of the basket will open on the right-hand side, where you can select the “View basket” button, which will take you to an overview of the contents of the basket, where you can change the quantities of the selected products (” + ” or ” – “) or add discount voucher codes (“Redeem voucher”).

Once the contents of your basket have been updated (i.e. all the products you wish to purchase are in your basket), press the “Checkout” button, which will take you to the checkout of your order.

At this point, you will also have the option of making a quick payment by choosing PayPal, Apple Pay or Google Pay, which does not require you to enter any details.

Checkout

If you have a discount voucher code, enter it by first clicking on “Click here to enter the code”, then enter the voucher code and finally click on “Redeem voucher”.

Enter all the required contact details in the form. If you want delivery to another address, please tick the “Delivery to another address?” option and enter your contact details for delivery to the desired address. It is mandatory to enter a telephone number for delivery. Continue to the next step.

On the right side of the page, choose your payment method. You can choose between different payment methods such as PayPal, Apple Pay, Google Pay, iDeal, Giropay, Przelewy 24, Bancontact, EPS, credit card, cash on delivery and pro forma invoice payment. We will do our best to offer additional payment options as soon as possible.

The third and final step is to review and confirm your order. The products ordered and the payer and delivery details are displayed on the screen. If the information is not correct, you can correct it. Before placing an order, you must agree to our terms and conditions (click on “I accept the terms and conditions of purchase”). After clicking on the “Complete purchase and pay” button, you will receive a confirmation email in your email inbox that your order has been successfully placed. You will be informed by email of the next steps regarding your order. If you do not receive a confirmation email within one hour of placing your order, please contact us at [email protected].

4. WITHDRAWAL FROM THE CONTRACT AND COMPLAINTS

4.1 Withdrawal from a distance contract

A buyer who has made a distance purchase shall have the right to notify the provider within 14 days of receipt of the products that he/she withdraws from the distance purchase without being required to give a reason for his/her decision, stating in the message the necessary details of the purchase (e.g. name and surname, invoice number, etc.), on the basis of which the provider can process the buyer’s request. When returning products, the buyer shall not incur any additional costs other than the cost of returning the products. The latter depends on the type of returned product and is charged according to the choosing delivery service’s price list. The product(s) must be returned to the following address Warehouse.si, Tržaška cesta 132, 1000 Ljubljana, Slovenia in accordance with Refund Policy within 14 days of the date of the withdrawal notice. In the event of such withdrawal, the buyer shall be liable for the diminished value of the product due to handling of the product which is not strictly necessary to determine its nature, characteristics and performance.

The buyer shall notify the provider of the cancellation of the distance purchase and the return of the purchased products in writing to the email address [email protected] or by filling in the return form, which can be found here.

The right of withdrawal is regulated in more detail by the provisions of the Consumer Protection Act of Republic of Slovenia (in particular Articles 43c and 43d; hereinafter referred as the “ZVPot”).

The withdrawal option is intended to allow the buyer to inspect and test the product to the extent strictly necessary to establish the factual situation. The buyer may not continue to use the product until the purchase has been withdrawn. Products which have been used by the buyer more than is strictly necessary to establish the factual situation or products which have been damaged by the buyer in the process (e.g. removal of declarations, etc.) cannot be withdrawn from the contract. The withdrawal notice or the product shall be deemed to have been sent on time if it is dispatched within the time limit set out above.

The possibility of returning products or withdrawing from a distance contract does not apply in the cases provided for in Article 43(5) of the ZVPot, namely distance purchase contracts:

• for goods or services the price of which depends on fluctuations in the markets which are beyond the control of the undertaking and which may occur within the withdrawal period;
• goods which are made to the buyer’s precise instructions and tailored to his/hers personal needs;
• goods that are perishable or that are rapidly reaching the end of their useful life;
• the provision of services, if the contract is fully performed by the undertaking and the provision of the service has been initiated on the basis of the buyer’s express prior consent and with the understanding that he loses his right of withdrawal when the contract is fully performed by the undertaking;
• on the supply of sealed audio or video tapes and computer programs, provided that the buyer has opened the security seal after delivery;
• the supply of newspapers, periodicals or magazines, except in the case of subscription contracts for the supply of such publications;
• the supply of sealed goods which are not suitable for return for health or hygiene reasons, provided that the buyer has opened the seal after delivery;
• the supply of goods which, by their nature, are inextricably mixed with other objects;
• the supply of alcoholic beverages, the price of which is agreed at the time of conclusion of the sales contract and which may be delivered after 30 days, but whose actual value depends on market fluctuations beyond the control of the undertaking;
• concluded at public auctions;
• where the buyer has expressly requested a home visit by the company to carry out urgent repairs or maintenance. If, during such a visit, the undertaking provides additional services not expressly requested by the buyer or delivers goods which are not spare parts essential for the maintenance or repair, the buyer shall have the right to withdraw from the purchase in respect of those additional services and goods;
• non-residential accommodation, transport of goods, car hire, preparation and delivery of food, or leisure services for which the undertaking undertakes to fulfil its obligation on a specific date or within a specific time limit;
• the supply of digital content which is not delivered on a tangible medium, where the provision of the service has been initiated on the basis of the buyer’s express prior consent and with the understanding that the buyer thereby loses the right to withdraw from the purchase.

The purchase price, together with the delivery costs (excluding additional costs due to the choice of a delivery method other than the most cost-effective standard delivery method offered by the provider), will be refunded to the buyer no later than 14 days after the receipt of the cancellation notice or after the receipt of the returned product. The purchase price will be refunded by the same means of payment used by the buyer, unless the buyer expressly requests the refund by another means of payment and does not incur any costs as a result.

The provider may withhold payment until it has received the returned product or until the buyer has sent proof that it has sent the product back, whichever occurs first.

4.2. Material defects

The provider undertakes to deliver the product to the buyer in accordance with the contract and shall be liable for material defects in its performance in accordance with the ZVPot. The buyer, as a consumer, may exercise its rights under the material defects if he/she notifies the provider of the defect within two months of the date on which the defect was discovered, but at the latest within two years of the date on which the goods were delivered. The buyer must notify the provider of the defect by e-mail to [email protected].

The defect in the product is material:

• if the product does not have the characteristics necessary for its normal use or circulation;
• if the product does not have the characteristics necessary for the specific use for which the buyer is buying it, which was known or should have been known to the provider;
• if the product does not possess the qualities and characteristics which were expressly or tacitly agreed or prescribed;
• if the provider has handed over a product which does not correspond to a sample or model, unless the sample or model was shown for information only.

The provider further notes that variations in the color of the product due to a difference between the color of the product on the display and the actual color of the product shall not be considered as a defect. Similarly, minor variations in the dimensions of a product are not considered to be a material defect. 

The provider shall not be liable for material defects in the product which become apparent after two years have elapsed since the delivery of the product.

In order to exercise the rights under this title, the buyer must describe the defect to the provider in more detail in the defect notification and give the provider the opportunity to inspect the product.

If the defect is not disputed, the provider must satisfy the buyer’s claim as soon as possible and within 8 days at the latest. However, if there is a dispute about the defect, the provider must give a written reply to the buyer within 8 days.

The right to claim a material defect is regulated in more detail by the provisions of the Article 37 and following of the ZVPot.

5. PERSONAL DATA PROCESSING and COOKIES

Personal data is processed in accordance with the Privacy Policy.

More information regarding cookies can be found at the Cookie Policy.

6. COMPLAINTS AND DISPUTES

The provider shall comply with applicable consumer protection legislation and shall use its best endeavors to fulfil its obligation to establish an effective complaint handling system. Complaints shall be submitted in writing to [email protected]. The complaint handling process is confidential. If the provider does not uphold the buyer’s complaint, the provider shall inform the buyer of the reasons for rejecting the complaint and shall inform the buyer of the options available for further dispute resolution.

In accordance with Article 32 of the Act on the Out-of-Court Settlement of Consumer Disputes (hereinafter referred as the “ZIsRPS”), the provider informs consumers that it does not recognize any provider as competent to settle a consumer dispute.

In accordance with Article 32(4) of the ZIsRPS Act, the provider publishes an electronic link to the Online Dispute Resolution platform, which can be accessed here.

7. EXCLUSION OF LIABILITY

The provider shall not be liable for any intermittent malfunction of the website, any inaccuracy of the information, or for any damage caused by the use of inaccurate or incomplete information.

The provider reserves the right to withdraw from the contract (cancel the orders placed) in the event of a defect in the offer resulting from a technical fault or force majeure which would prevent the provider from agreeing to the conclusion of the contract. Such errors include manifest errors in price, which may be the result of technical or other problems.

The provider reserves the right to disable the website or to prevent access to it due to technical or other problems and maintenance, which also implies disabling or hindering the use of the online shop. The provider shall not be liable to compensate the buyer for any damages or costs incurred by the buyer as a result of the termination, inoperability or impediment of the website.

The provider shall not be liable for any damage that may be caused to the hardware, software or other equipment of the website user as a result of the use of the website.

8. APPLICATION OF THE LAW AND JURISDICTION

The legal relations between the buyer, as users of the website, and the provider, as the operator of the website, are governed by the laws of the Republic of Slovenia.

9. FINAL PROVISIONS

The invalidity of any provision of these terms and conditions, regardless of the reason for invalidity, shall not invalidate these terms and conditions as a whole. In such event, the invalid provision shall be deemed to be unwritten, while these terms and conditions shall remain in force without the invalid provision.

In the event that the provisions of these terms and conditions conflict with the provisions of the individual contract between the buyer and the provider or the agreed special terms and conditions, the provisions of the individual contract or the agreed special terms and conditions shall prevail.

These Terms and Conditions shall come into force on 11 July 2022.